Who should you target, Search Engines or Readers?

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Category : Article, Copywriting, Marketing, Mobile Web, Social Media, Website Content

When producing content for a website, writers are faced with a severe dilemma – should web copy be optimised for search engines at the expense of readability, or should it be written for the reader alone, even at the expense of search engine result placement? After all, if most people come into contact with your website for the first time from search results, should content not be created specifically to increase the likelihood of that happening?

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Use this QR Code to tweet a link to the article 'Who should you target, Search Engines or Readers?'

It is always important to remember that search engine optimisation is but one tool in the arsenal available to you. Nothing attracts business like a positive referral from an existing customer, and many of these are sent by email or general conversation. They never usually come through a search result.

Social media is also changing the direction and source of website referrals, with millions of links being shared everyday through Facebook and Twitter. The rise of the Google+ social network and its new ‘Authorship’ ranking tags is also set to skew search results forever; in future Google plans to generate search results using the author’s online reputation as a significant factor in its algorithm – the higher the reputation, the higher the search engine result placement for their content.

Ultimately the correct answer to the conundrum is to try and compromise between SEO and readability, using keywords throughout your text to ‘pique’ search engine interest, whilst maintaining a well written article or blog post for the reader. If push comes to shove however, we always suggest producing quality content over anything else – your reader is your customer after all, not Google or Bing.

If you would like assistance with producing quality content for your website or blog, please get in touch with Tech Write today.

What is “content marketing” and why should I care?

Category : Copywriting, Website Content

If you spend any time looking around the web for advice on advertising your business, sooner or later the term “content marketing” will crop up. Put simply, content marketing is the creation and sharing of freePicture of someone typing content marketing materials content designed to engage with potential customers.

The theory behind content marketing is that by providing consumers with
high-quality content, your business will benefit from improved brand image which in turn influences purchasing decisions and increases customer loyalty. However, although this concept may sound optional, increased demand for fresh content by search engines and social media users means that content marketing is now essential for any business hoping to stay active and competitive on the internet.

Still not convinced? Consider these figures:

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  • 97% of customers make purchases based on their online relationship with the brand.
  • By the end of 2012, businesses as expected to spend 51% of their entire marketing budget on content marketing efforts.
  • 92% of web users rely on search engines to find information, whilst 71% use search engines to find products to purchase.
  • Blogs and articles dominate content marketing strategies, but the information is then disseminated to customers via social media channels.

Content marketing provides a decent return on investment when creating online relationships between customers and your brand. However, factor in the added benefit of increased search engine visibility and it is obvious that content marketing is essential. If the above figures don’t convince, check out this report from the Content Marketing Institute for more.

To find out more about content marketing, or to see how Tech Write can get your own content marketing campaign underway, drop us a line today!

Free web content does not mean substandard

Category : Copywriting, Marketing, Social Media, Website Content

A few months ago we wrote about the importance of sharing knowledge in the era of the socially-aware web (see Sharing Web Content is Good) for generating a reputation as an expert. A recent exchange with Warren Whitlock on Twitter brought up another very important factor however – sharing is not enough on its own, sharing must be frequent and of an equal quality as paid-for content.

Whitlock is of course correct – savvy web users expect quality content, and frequently there is an expectation that it should be free. This then presents the for-profit business with a dilemma; (a) How much time should be allocated to creating ‘free’ content? and (b) Will there ever be a return-on-investment? How can it be measured?

Just like any form of marketing, web content and Picture of a pen and financial chartsarticle marketing requires some form of investment which eventually translates into money. And just like its print equivalents, online content needs to generate some form form of ROI. Whether this takes the form of increased website traffic or actual sales depends on your business’ priorities and long term strategies. Cash is nice, but reputation for expertise cannot be bought and arguably generates a greater return in the longer term.

If good quality copywriting increases reputation, it therefore follows that poor quality content damages it. Fortunately in terms of writing it comes in two flavours, good or poor, there are no real degrees of quality for the reader. Content should therefore be at least as good as any other literature prepared by your business to avoid being classified as bad.

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Clearly if your business is unable to spare the manpower, or lacks the relevant expertise, to create quality content regularly it makes sense to employ the services of someone who can. This could be in the form of a new member of staff for the marketing team, or outsourcing the entire process to a suitable freelance copywriter.

To find out more about Tech Write’s freelance copywriting services or for details of the quality content we have produced for other customer, please get in touch. And remember, when it comes to web content you need quantity and quality!

What are you trying to say? Web content that engages

Category : Blog Entry, Copywriting, Ghostwriting, Marketing, Social Media, Website Content

Your business exists for one reason, and one reason alone – to sell your particular products and services. Clearly this helps define your raison d’être, but does it communicate what your customer needs to hear?

What does your customer want to know?It is easy to assume that your potential customer and you think alike; that they want to hear what it is you want to tell them. However this kind of thinking is not only backward, it could also mean that they end up giving their business to one of your competitors. The correct way to communicate with customers is to tell them what they want actually want to know. It sounds simple, but Tech Write have dealt with plenty of businesses more interested in broadcasting their company line completely ignoring their customer’s needs in the process.

So how do you know what your customer wants to know? As with all forms of communication, the best way is to ask them. Whether this takes the form of a written letter, an online survey or a follow-up phone call, it is essential that a business understands its customers before pitching at them. By the same token, before hiring a copywriter to produce written marketing materials, the overall message must be on target or the entire effort will be fruitless.

It is also imperative that any business maintains open channels of dialogue with customers, preferably meeting them where they are. Immediate access to your expertise will help prevent clients looking elsewhere and increase the likelihood of making first time sales. If your customers cluster at

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Facebook, maintain a presence there. If they are active on Twitter, get your own feed going. If they prefer telephones, keep a helpline running. Be available and be prepared – if one customer has a query, so too will others. This information should then be collated and published publicly to provide reference material for online shoppers or researchers.

By knowing what your customer wants to know, your business immediately becomes more relevant and therefore more qualified to assist with their needs. Customer queries are a fantastic source of useful information which can be used to inform others and populate your company blog. Don’t waste it! Remember customer feedback is a content goldmine.

If you would like to know more about accurately assessing customer needs, or turning that information into powerful sales copy, get in touch with Tech Write today.

Twitter can IMPROVE your copywriting

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Category : Copywriting, Marketing, Mobile Web, Social Media, Website Content

Bemoaned by educators since its rise to prominence, Twitter is regarded by some as the fount of all poor writing, txtspk (text speak) and shortened attention spans. But using Twitter can actually help you improve other core written communication skills whilst reaching customers and promoting your wares.

The 140 character limit to every tweet means that you must make every word count to get your message across. The very framework used by Twitter is designed to discourage flowery prose and adjective-filled passages. Twitter is all about brevity. Twitter will make you think about how each message you send is crafted to squeeze every last ounce of meaning from the 140 characters you are allotted. In short, Twitter forces you to become a great writer and a great editor.

And for those adverse to deliberate spelling mistakes, shortened words or new-fangled acronyms, Twitter will require you to increase your vocabulary if you are to create a coherent message which delivers value to your reader. Want to use the word ‘dilapidated’? It will cost you 11 characters, so why not use ‘ratty’ (5 characters) instead? Just remember that on Twitter it really is OK to shorten words, even expected by most users.

By learning to be succinct in your tweets, you should hone the same skill for use in all your copywriting projects. No one likes to read extended, keyword-stuffed paragraphs of nonsense, so why not apply the same brevity to articles, blogs and brochures? And when you exceed that 140 character limit you will have to learn the art of good editing; a skill also valuable in any field of writing or marketing.

So is Twitter killing the English language? For some it encourages laziness, but for the committed wordsmith it may actually provide a harmless way to improve their skillset in a forgiving, generally friendly environment. If you have not done so already, give Twitter a go and see what you learn. If you are an existing user, keep going – QR Code for tweeting a link to this blog postexercise your vocabulary and always keep a finger near the delete key.

If you want to know more about writing for the web, or have a project you would like some help on, why not get in touch? If you are already on Twitter you can follow us on @TechWriteUK. You can even scan the QR Code over there to tweet a link direct to this article ->