Who should you target, Search Engines or Readers?

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Category : Article, Copywriting, Marketing, Mobile Web, Social Media, Website Content

When producing content for a website, writers are faced with a severe dilemma – should web copy be optimised for search engines at the expense of readability, or should it be written for the reader alone, even at the expense of search engine result placement? After all, if most people come into contact with your website for the first time from search results, should content not be created specifically to increase the likelihood of that happening?

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It is always important to remember that search engine optimisation is but one tool in the arsenal available to you. Nothing attracts business like a positive referral from an existing customer, and many of these are sent by email or general conversation. They never usually come through a search result.

Social media is also changing the direction and source of website referrals, with millions of links being shared everyday through Facebook and Twitter. The rise of the Google+ social network and its new ‘Authorship’ ranking tags is also set to skew search results forever; in future Google plans to generate search results using the author’s online reputation as a significant factor in its algorithm – the higher the reputation, the higher the search engine result placement for their content.

Ultimately the correct answer to the conundrum is to try and compromise between SEO and readability, using keywords throughout your text to ‘pique’ search engine interest, whilst maintaining a well written article or blog post for the reader. If push comes to shove however, we always suggest producing quality content over anything else – your reader is your customer after all, not Google or Bing.

If you would like assistance with producing quality content for your website or blog, please get in touch with Tech Write today.

What is “content marketing” and why should I care?

Category : Copywriting, Website Content

If you spend any time looking around the web for advice on advertising your business, sooner or later the term “content marketing” will crop up. Put simply, content marketing is the creation and sharing of freePicture of someone typing content marketing materials content designed to engage with potential customers.

The theory behind content marketing is that by providing consumers with
high-quality content, your business will benefit from improved brand image which in turn influences purchasing decisions and increases customer loyalty. However, although this concept may sound optional, increased demand for fresh content by search engines and social media users means that content marketing is now essential for any business hoping to stay active and competitive on the internet.

Still not convinced? Consider these figures:

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  • 97% of customers make purchases based on their online relationship with the brand.
  • By the end of 2012, businesses as expected to spend 51% of their entire marketing budget on content marketing efforts.
  • 92% of web users rely on search engines to find information, whilst 71% use search engines to find products to purchase.
  • Blogs and articles dominate content marketing strategies, but the information is then disseminated to customers via social media channels.

Content marketing provides a decent return on investment when creating online relationships between customers and your brand. However, factor in the added benefit of increased search engine visibility and it is obvious that content marketing is essential. If the above figures don’t convince, check out this report from the Content Marketing Institute for more.

To find out more about content marketing, or to see how Tech Write can get your own content marketing campaign underway, drop us a line today!

You cannot afford to ignore the mobile web any longer

Category : Copywriting, Mobile Web, Website Content

For many businesses the mobile web has been seen as a passing fad. Mobile websites have traditionally been slow to load and uninteresting to use but the transition to smartphones with larger screens and tablet computers has changed the mobile web permanently.

Picture of an iPad

The iPad is now critical to mobile commerce

The latest figures from RichRelevance’s 2012 Q1 Shopping Insights Mobile Study suggest that not only is the UK at the forefront of mobile web shopping, but that by March of this year, mobile devices accounted for 9.1% of all e-commerce transactions. Even more importantly, the average transaction from mobile devices was £109.68; desktop computers averaged just £100.05.

The figures go on and on, all proving that iPads, iPhones and other mobile devices are of increasing value to online businesses, particularly as the iPad accounts for 82% of the total mobile web spend. As such it is now impossible to ignore the importance of providing a mobile-optimised version of your website.

Fortunately many tools exist to convert existing sites to mobile-friendly versions, but careful consideration should also be given to the content for mobile presentation. The new iPad may have a massive screen resolution allowing for the display of plenty of text, but as we discussed previously (Does the New iPad change mobile content?), the majority of mobile devices do not. It is therefore imperative that mobile copy be concise to grab the reader’s attention increase the chances of converting their clicks into sales.

Just like last time we covered the mobile web (Writing Mobile Web Content), the copywriting rules are simple - keep it short, keep it snappy. Mobile web uptake is accelerating at a phenomenal rate and businesses who fail to get on board now will not only struggle to develop brand loyalty with early adopters – they may miss out entirely.

To get more advice about setting up a mobile website, or for assistance with mobile web copywriting, why not get in contact with Tech Write today?

Free web content does not mean substandard

Category : Copywriting, Marketing, Social Media, Website Content

A few months ago we wrote about the importance of sharing knowledge in the era of the socially-aware web (see Sharing Web Content is Good) for generating a reputation as an expert. A recent exchange with Warren Whitlock on Twitter brought up another very important factor however – sharing is not enough on its own, sharing must be frequent and of an equal quality as paid-for content.

Whitlock is of course correct – savvy web users expect quality content, and frequently there is an expectation that it should be free. This then presents the for-profit business with a dilemma; (a) How much time should be allocated to creating ‘free’ content? and (b) Will there ever be a return-on-investment? How can it be measured?

Just like any form of marketing, web content and Picture of a pen and financial chartsarticle marketing requires some form of investment which eventually translates into money. And just like its print equivalents, online content needs to generate some form form of ROI. Whether this takes the form of increased website traffic or actual sales depends on your business’ priorities and long term strategies. Cash is nice, but reputation for expertise cannot be bought and arguably generates a greater return in the longer term.

If good quality copywriting increases reputation, it therefore follows that poor quality content damages it. Fortunately in terms of writing it comes in two flavours, good or poor, there are no real degrees of quality for the reader. Content should therefore be at least as good as any other literature prepared by your business to avoid being classified as bad.

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Clearly if your business is unable to spare the manpower, or lacks the relevant expertise, to create quality content regularly it makes sense to employ the services of someone who can. This could be in the form of a new member of staff for the marketing team, or outsourcing the entire process to a suitable freelance copywriter.

To find out more about Tech Write’s freelance copywriting services or for details of the quality content we have produced for other customer, please get in touch. And remember, when it comes to web content you need quantity and quality!

Need web content fast? Have you tried recycling?

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Category : Copywriting, Ghostwriting, Marketing, Website Content

A picture of a stack of documentsIf you are determined to get a new website up and running quickly with minimum outlay, figuring out what to actually write can be a major headache. If your business has been established for more than a few months however, you may already have many of the bare bones required to get started.

How so? Chances are that in the past you have developed written information to describe your business, its products and services, for the explicit purpose of informing potential customers. This can take the form of:

  • Existing sales brochures
  • Print advertisements
  • Quotes and tender documents
  • Email responses to customer queries
  • Written responses to customer queries
  • Customer feedback including quote-worthy testimonials

By hunting through the information you have written once already, you will have not only the starting for many of the pages for your website, but also plenty of content with which to fill it.

Unfortunately recycling existing material will usually only be enough to get you started. The modern Internet demands new content on a regular basis to ensure your website (and therefore your business) remains relevant. You can draw inspiration from what has been written previously, but never duplicated; copied content will cost you valuable visitors through diminished search engine rankings.

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If, on the other hand you (a) have no existing content on which to draw or (b) neither the time nor skills required to get your website content written, you should investigate the services of a professional writer to get started. Using a web content writer (such as Tech Write!) you can not only get initial content written, but also secure their services to provide regularly updated articles, such as blog posts, for your shiny new website. And being well used to tight deadlines, a professional writer can also get you your content completed on time and on budget.

To find out more about Tech Write’s web content writing services, please drop us a line – we’d love to help with any project on or offline you may have coming up!

What are you trying to say? Web content that engages

Category : Blog Entry, Copywriting, Ghostwriting, Marketing, Social Media, Website Content

Your business exists for one reason, and one reason alone – to sell your particular products and services. Clearly this helps define your raison d’être, but does it communicate what your customer needs to hear?

What does your customer want to know?It is easy to assume that your potential customer and you think alike; that they want to hear what it is you want to tell them. However this kind of thinking is not only backward, it could also mean that they end up giving their business to one of your competitors. The correct way to communicate with customers is to tell them what they want actually want to know. It sounds simple, but Tech Write have dealt with plenty of businesses more interested in broadcasting their company line completely ignoring their customer’s needs in the process.

So how do you know what your customer wants to know? As with all forms of communication, the best way is to ask them. Whether this takes the form of a written letter, an online survey or a follow-up phone call, it is essential that a business understands its customers before pitching at them. By the same token, before hiring a copywriter to produce written marketing materials, the overall message must be on target or the entire effort will be fruitless.

It is also imperative that any business maintains open channels of dialogue with customers, preferably meeting them where they are. Immediate access to your expertise will help prevent clients looking elsewhere and increase the likelihood of making first time sales. If your customers cluster at

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Facebook, maintain a presence there. If they are active on Twitter, get your own feed going. If they prefer telephones, keep a helpline running. Be available and be prepared – if one customer has a query, so too will others. This information should then be collated and published publicly to provide reference material for online shoppers or researchers.

By knowing what your customer wants to know, your business immediately becomes more relevant and therefore more qualified to assist with their needs. Customer queries are a fantastic source of useful information which can be used to inform others and populate your company blog. Don’t waste it! Remember customer feedback is a content goldmine.

If you would like to know more about accurately assessing customer needs, or turning that information into powerful sales copy, get in touch with Tech Write today.

Does the New iPad Change Mobile Web Content?

Category : Blog Entry, Marketing, Mobile Web, Website Content

Much has been made of the New iPad, focusing heavily on the new ‘Retina’ display which has a pixel density greater than that of a 40″ plasma TV (for the non-technical reader that means you can fit more stuff on the screen at once). This sudden rise in available screen real estate presents web designers and content managers with a dilemma – how much should I put on each screen? Picture of the New iPad

Previously we discussed the importance of brevity when creating mobile-friendly websites because screen sizes meant that visitors were unlikely to spend a great deal of time and effort scrolling through screens. With it’s greater capacity however, the New iPad negates this argument doesn’t it?

Despite selling over 3 million units in less than four days, the New iPad is still a comparative rarity when it comes to the mobile web. There are still plenty of first and second generation iPads in circulation in addition to the plethora of Android-powered alternatives. Factor in smartphones with their 4 inch-ish screens and the answer is obvious. Mobile web content must still be short and to the point if it is to succeed.

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Until Samsung and other tablet manufacturers start shipping high definition screens on their tablets (which they invariably will in the near future), web content writers must abide by the same rules before to ensure that their articles and copy grabs the reader’s attention and converts into sales. The mobile web is here to stay and increasing in value every year. It is imperative that sites be designed and populated with mobile users in mind if they are to be a success.

The New iPad has certainly changed the tablet market again, but the wider impact on m-commerce and mobile web content will take a little longer. For now, short and sweet is still the order of the day.

If you would like further advice from Tech Write about producing written content for mobile web sites or would like to investigate the possibility of altering your existing website for use by mobile device users, please get in contact today.

 

Customer Feedback is a Content Goldmine

Category : Blog Entry, Case Study, Copywriting, Marketing, Website Content

Although customer feedback is essential for improving products and services, their responses can in fact be multi-purpose, helping to create a further return on investment when creating and deploying satisfaction surveys. When the results of a feedback survey are collated, they often contain gems which can be put to good use for marketing your business.

The Testimonial

In an age where social interaction is becoming more important, customer recommendations are gold. Often customer feedback contains positive comments which can then be used on your website or other advertising media, raising the Picture of A+ customer feedback credibility of your business. Keep an eye out for snippets which reflect positively on your business and don’t be afraid to use them.

Many businesses dedicate a page on their website to collating customer testimonials, and these ‘soundbites’ are a perfect way to showcase your positive feedback and, reading between the lines, give an indication of the types of businesses or individuals you are helping. Often a list of high-profile customers can help bolster the confidence of new clients.

The Case Study

If you feel that a customer has been particularly glowing about you, feel free to get back in contact and ask for further details. If they are happy to oblige you can offer to profile their business as part of a case study designed to show how your own product or service has met a particular need of theirs. Case studies require further investment of time and effort, but also allow the opportunity to showcase more details of your product and just how effective it is.

Once complete, the case study can be made available freely on your website or offered as part of a wider marketing campaign. You could offer potential clients a free download of the case study in return for signing up to your email marketing database for instance. Alternatively the case study can be worked into a larger document, such as a white paper for distribution to qualified sales leads.

Reuse and Recycle

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Customer feedback can be reused time and again, either in its raw format for testimonials or used as a foundation for other marketing material. A good store of feedback will also help provide inspiration for future marketing efforts by providing evidence of what worked well in the past and helping to avoid mistakes of the past.

With the assistance of a willing customer, the feedback form can even provide the basis of a video testimonial for posting on a company YouTube channel or streamed from the corporate website. The possibilities provided through feedback are almost endless, further reinforcing the importance of gathering it in the first place.

If nothing else, a good archive of customer feedback can be used to celebrate business success!

If you would like advice on gathering or using customer feedback for the benefit of your business, please drop us a line using the contact form to see how Tech Write can help.

Is Web Content Really King?

Category : Copywriting, Marketing, Website Content

An article has been doing the rounds on Twitter this week positing that marketing is more important than the content written for your website. The main contention of the piece is that without marketing, no one will ever find the fantastic articles, white papers and blog entries you have carefully crafted for your audience’s consumption. And in a way, the author is correct.

However, long gone are the days when writing great copy and publicity were separate activities. With millions of new webpages being created every day, the chances of people simply stumbling across your website are virtually zero. It is therefore essential that every article or blog post you create is advertised somewhere to encourage people to visit. This can take the form of email marketing, tweets or submission to various web directories, but most important is that your web content is linked from somewhere else on the web. Preferably multiple times.

So far so good, but where the author of the Geeklesstech.com article appears to have made a serious mistake is failing to recognise that once a visitor has clicked through onto your blog, they are expecting something of genuine quality at the other end. And not just one page of goodness either, a visitor expects your entire website to be populated with equally engaging and worthwhile reading material.

So the old belief that ‘If you build it, they will come’ may well be outdated and incorrect, marketing alone is not sufficient to create business. Marketing and web content are now inextricably linked. It is essential when writing for the web (or having someone ghostwrite for you) that careful consideration be given how to market the information. By the same token it is essential when planning marketing efforts that the relevant articles, blog posts or general information have been created to reinforce your message and lend credibility to your claims.

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Web content is no longer king, but only a fool would believe that marketing alone has stolen its throne.

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If you would like further advice or assistance regarding your own web content writing or marketing efforts, get in touch – we’d love to hear from you!

Learned something new? Blog it!

Category : Article, Blog Entry, Copywriting, Ghostwriting

During the course of our many ghostwriting projects we undertake at Tech Write, research plays a critical part in helping us create compelling content for our clients. The added benefit of this ‘reading around a subject’ is that we often find out interesting tips and tricks which go on to form the basis of future blog posts or articles for our clients.

And herein lies a useful piece of advice - if you come across a useful piece of information related to your business, products or services, you should probably write it down and share it.

Why? There are two reasons. Firstly, if the information or concept you discover is brand new to you, chances are that at least some of the people reading your material have no idea either. By sharing useful knowledge you help increase your profile as an expert in your field. And even if your readers did know, at least they know you know – vital for building trust and confidence in you and your business.

And the second reason? One of the best ways to truly learn an idea is to try and teach someone else about it. In the process of converting new information into your own words, you must logically sort through the details helping to solidify them in your own understanding. Getting the concept right in your head helps avoid the possibility of looking a fool later on when people ask questions. Any student of medicine will tell you this process works as they too are educated under a principle of “see one, do one, teach one”.

So next time you are reading a book or surfing the web and find yourself saying ‘I never knew that before’, grab a pen and make a note. Even if you have your blog ghostwritten by someone else, the information is gold for web content purposes so get it posted!
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Check out our recent blog post about the business  importance of sharing information on the web, and then drop us a line to find out how Tech Write’s research and writing services could benefit you.

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