The Rule of the 5 Whys

One of the aims of any life coaching session is to draw up a course of action to help reach a goal by creating several milestones in the process. As ideas are brainstormed, often a plan is formulated which can look...

When did you last say thank you?

In direct defiance of our mother’s instructions, saying ‘thank you’ has become quite a rare occurrence. Yet a quick thank you note could be all that is needed to bolster customer loyalty and turn a one-off sale into successful repeat...